Q: How does Pinless4ever.com work? A: Pinless4ever.com is a low cost alternative to the long-distance service providers, whether on the internet, retail stores, or 1+ providers. We utilize a tier one carrier that transmits your calls via a state of the art global telecom network to provide you with excellent quality every time you use Pinless4ever.com to make long-distance international phone calls.
Q: How can I use Pinless4ever.com to save money? A: Once you establish an account with use, simply dial a local access number, or a toll free access number, from our Access Phone Number page, then dial your destination number. You will then be connected to your calling party. You don’t need to enter a PIN Number once you sign up for an account. To keep track of your call records all you need to do is log in with your username and password and select the call record tab.
Q: What do I need to do to sign up for Pinless4ever.com ANI Service? A: To sign up for Pinless4ever.com ANI Service click on the ‘Sign Up’ button on the Home Page or on the Account Login page. Then you can fill out the sign up form; once we approve your information and validate your identity (we have to make sure that you are whom you say you are) we approve your account and you receive an e-mail notifying you with a Welcome Letter.We only accept online subscriptions, for disposable cards please go to our sister site www.pin99.com.
Q: If I have a PIN99.COM account can I use it to login to Pinless4ever.com? A: Pin99.com is a partner site, therefore you can not use your pin99.com account to login and access Pinless4ever.com’s services. You will need to sign up for a new account with Pinless4ever.com to use our ANI Services.
Q: What kind of call quality can I expect when I use Pinless4ever.com? A:Pinless4ever.com utilizes ACROSS THE GLOBE’s state of the art fiber-optic global telecommunications network to provide you the best in high quality voice transmission in both local and international long distance telephone calls.
Q: When is my credit card charged? A: Pinless4ever.com is a prepaid service, therefore when you sign up for our ANI Service you purchase a set amount of prepaid funds that are associated with your phone number. You can add credit to your account at any time through our website. Your credit card is charged at the time that you sign up or recharge your account.
Q: What if I do not have a credit card, can I still sign up? A: You can use an ATM card with a Visa or MasterCard Logo.
Q: What credit cards are accepted on Pinless4ever.com? A: We only accept payment via MasterCard, Visa, American Express, and Discover Network
Q: How will the charges appear on my credit card statement? A: You will see a charge from Pinless4ever.com on your statement. To access detailed account information you can log in and check your funds and call records from the ‘My Account’ section.
Q: Can I sign up for Pinless4ever.com if I don’t have a credit card issued in the United States? A: We accept all international MasterCard, Visa, American Express, and Discover Network cards.
Q: How safe is it to make purchases over the Internet? A: Making a purchase with your credit card through Pinless4ever.com is very safe. For added security we use the latest encryption technology whenever we ask for personal information. Your data is stored on a secured server to protect it from outside threats.
Q: What does Pinless4ever.com do with my personal information? A:Personal information collected by Pinless4ever.com is stored in a secured operating environment(s) that are not accessible to the public or third parties. Pinless4ever.com does not share or profit from your personal information; your information will not be shared with third parties.
Q: What if I loose my PIN? A: You can view your pin by logging in to your account, if for any reason you can not see your PIN you can contact customer service at 888-315-8201. For your security we need to validate your identity before we release the PIN to you.
Q: How long does my account with Pinless4ever.com last? A: Your Pinless4ever.com ANI Service never expires, once the PIN number is associated with your phone number(s) you can choose when to cancel the ANI Service by un-associating your phone number(s) to your PIN number. Since there is no contract you can choose how long you want to use Pinless4ever.com.
Q: Can I make conference calls using Pinless4ever.com? A: Pinless4ever.com currently does not support conference calling.
Q: Can I use Pinless4ever.com for my business? A: Yes, you can create an account and use it for your business. If you need special business pricing you can contact us at 323-261-8822 and ask to speak to a sales representative.
Q: Can I use Pinless4ever.com for my business? A: Yes, you can create an account and use it for your business. If you need special business pricing you can contact us at 323-261-8822 and ask to speak to a sales representative.
ACCOUNT MANAGEMENT
Q: What will my account summary be like? A: By accessing your account summary you will be able to view up-to-the-minute information about your account number, balance, call records, and PIN(s).
Q: What will my Call Detail Report (DCR) look like? A: Your CDR will give you the date, time, rate, duration, cost, and origination number for each call you have made on your PIN(s) number(s). It will display call activity for the previous three (3) months.
Q: What if I need a CDR that more than three (3) months old? A: The following service fees apply to archived CDR requests: Within eighteen (18) months from the request date there shall be a $3.00 charge. Beyond eighteen (18) months from the request date there shall be a $7.00 charge. Within eighteen (18) months from the request date with special request format there shall be a $7.00 charge. Beyond eighteen (18) months from the request date with special request format there shall be a $12.00 charge. CDR’s will be sent to you using the Excel format if you request the CDR be sent to you via e-mail. You can also request that the CDR be faxed to you. We recommend you keep your own record of CDR(s) by printing or saving them on your computer.
Q: What if I believe there is an error on my account? A: If you have reason to believe that an error was made on your account, please contact customer service at support@pinless4ever.com and we will resolve the issue in a timely manner.
Q: How do I log in? A: You may log in to Pinless4ever.com by going to the Home page or the My Account page and entering your username and password.
Q: What happens if I forget my password? A: You can reset your password by clicking on the ‘I forgot my password’ button. Follow the reset password procedures, and provide correct information on each step. For added security Pinless4ever.com does not store customer’s password information on our database.
Q: How do I recharge my Pinless4ever.com account? A: You may either Sign in to your account and then click on the ‘Recharge’ button from the toolbar on the top or click on ‘Get More Minutes’ link on the Home Page. Then sign in to your account to recharge.
Q: How come I can’t log in to my account? A: Please verify your log in name and password, if you are unsure of your login information; please click on ‘Problems Signing In” near the login fields. If you receive an Error Message regarding a pending payment, it means that we have not received your payment from your choice of payment method during the sign-up process. Please note that it may take some time for Pinless4ever.com to process your payment depending on the payment method.
PINLESS4EVER.COM ANI LONG DISTANCE SERVICE
Local Access and Toll-Free Access
Q: How do I use Pinless4ever.com to make a call? A: If you are calling from the continental United States you can use either a Toll-Free Access number or a Local Access number in your area, you can find these access numbers on the Access Numbers page of the web site. With our ANI service there is no need to enter a PIN number, our system will automatically recognize your phone number and prompt you to enter your destination number.
1. For calls within the United States, dial 1+Area Code+Phone Number 2. For international calls, dial 011+Country Code+City Code+Phone Number
Tips when using our network:
To redial the last number you called, press 99#. This only works while you are still connected to our system
We do not provide services such as *69 and *67 and you cannot use our network to call toll-free access numbers.
Cell Phone Users: After you dial the destination number following the voice prompt, do not press any other. If you press the “send” or “call” button on your cellular phone after dialing the number you wish to call, you might get charged from your Mobile Service Provider for the call. Pinless4ever.com is not responsible for charges incurred on your cellular phone.
To ensure that you do not get charged for international phone calls by your Mobile Service Provider we recommend that you terminate your Long Distance plan with your Mobile Service Provider. You may also do the same with your landline phone, but keep in mind that you will not be able to make international calls directly through your service provider.
Q: Does Pinless4ever.com work from a rotary phone? A: You may only use a touchtone phone, such as a cell phone or a home phone with the touchtone feature; rotary phones do not work on our network.
Q: Can I use Pinless4ever.com from a payphone? A: Yes, you can use our Toll-Free Access number and your PIN to make calls from a payphone. But please keep in mind that the FCC (Federal Communications Commission) requires that companies that operate pay phones attach a surcharge for their services. Operator Services are typically associated with the following: Commercial Phone Line Systems, College dormitory phones, Hotel phones, and Public Pay Phones. You will see the surcharge, normally two dollars ($2), on your most recent call detail record.
Q: How is my call usage calculated? A: We charge your account(s) by the minute, partial minutes are rounded up to the next full minute.
Q: When I reach my credit limit will my call be disconnected? A: Yes, you will receive a voice notification when you have one minute of call time remaining. When that minute is done your call will be terminated. We recommend you keep your account up to date by adding minutes as often as need be.
Q: What if I want to call another State? A: When you use our toll-free or local access numbers, our rate for state to state calls is the same as our in-state calls.
Q: Do I need to notify my current long-distance carrier or my local phone company
to let them know I am using Pinless4ever.com? A: No, you do not need to contact your local or long distance telephone service provider to let them know you are using Pinless4ever.com.
Q: How does your network handle calls that aren’t answered of calls that result in a busy signal? A: No, however, if you are ever charged for a call that was not answered or for a call that results in a busy signal you can call customer service at 1-888-315-8201, and we will credit your account promptly.
ANI Service Details
Q: How many phone numbers can I associate with my ANI Service? A: For each PIN number account you can have up to 5 phone numbers, including cell phone numbers.
